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Waivers let you collect acknowledgements, consent forms, and supporting documents from customers before they attend an activity. You can require waivers at the time of booking or allow customers to complete them later.

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How waivers work

  1. You create a waiver template with the fields and content you need.
  2. You link the waiver to one or more activities.
  3. When a customer books the activity, they are prompted to complete the waiver.
  4. Completed waivers are stored against the booking and accessible from the bookings dashboard.

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Create a waiver

1

Open the waiver builder

Navigate to your waivers section and select Create Waiver.
2

Add content blocks

Build your waiver using content items — text blocks, checkboxes, signature fields, and file upload fields.
3

Link to activities

Assign the waiver to the activities that require it. Customers booking those activities are prompted to complete the waiver during checkout.

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Waiver content types

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Viewing completed waivers

Completed waivers are accessible from the booking details in your dashboard. You can see:
  • Whether the waiver has been completed
  • The date and time of completion
  • The customer’s responses, including any uploaded files
  • The digital signature (if required)
Check waiver completion status from the bookings dashboard before an activity starts to ensure all attendees have completed their paperwork.

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File attachments

Waivers support file upload fields for collecting documents like medical certificates, photo ID, or signed paper forms. Uploaded files are stored securely and linked to the waiver submission.
Waiver file uploads have a 10 MB size limit per file. See file uploads for the full list of supported file types.

File uploads

Supported file types and size limits for waiver attachments.

Activities

Create activities and link waivers to them.